This chapter considers both the challenges new and digital media technologies pose to trust in democracy and the opportunities that digital media offers in addressing societal risks and making government more transparent and accountable. Unbound digital spaces are often blamed for the spread of disinformation and the polarisation and radicalisation of opinions. Evidence of the emergence of filter bubbles and the spread of hate speech on social media has been used to suggest that these new digital spaces could become a platform for expressing fundamental distrust of democracy. However, it is argued that a higher level of general distrust is not necessarily detrimental to democracy as it can also give rise to new forms of political mobilisation. Therefore, the question of whether political communication via social media undermines social and political trust requires more nuanced answers. The chapter explores changing patterns of news consumption and the formation of political attitudes through hybrid media sources. It shows that the distinction between traditional and online media is becoming less relevant as news is consumed through multiple channels simultaneously. It is therefore not the type of media or platform that determines an individual’s level of trust or distrust, but rather how intensely they use the media according to their personal needs and preferences.

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Trust in the Age of Digital and Social Media

  • Hans-Jörg Trenz

摘要

This chapter considers both the challenges new and digital media technologies pose to trust in democracy and the opportunities that digital media offers in addressing societal risks and making government more transparent and accountable. Unbound digital spaces are often blamed for the spread of disinformation and the polarisation and radicalisation of opinions. Evidence of the emergence of filter bubbles and the spread of hate speech on social media has been used to suggest that these new digital spaces could become a platform for expressing fundamental distrust of democracy. However, it is argued that a higher level of general distrust is not necessarily detrimental to democracy as it can also give rise to new forms of political mobilisation. Therefore, the question of whether political communication via social media undermines social and political trust requires more nuanced answers. The chapter explores changing patterns of news consumption and the formation of political attitudes through hybrid media sources. It shows that the distinction between traditional and online media is becoming less relevant as news is consumed through multiple channels simultaneously. It is therefore not the type of media or platform that determines an individual’s level of trust or distrust, but rather how intensely they use the media according to their personal needs and preferences.