Artificial Intelligence-assisted governance can improve service delivery, operational efficiency, and administrative workflows. In this paper, Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were followed for a systematic literature review to explore the use of Artificial Intelligence for transforming e-governance in Kerala. Bibliometric analysis is used, and visualization of Dimensions database is done using VOSviewer. Inductive thematic analysis was used, and the themes that followed are ICT for e-governance in Kerala, AI in e-governance to improve service delivery, operational efficiency, and administrative workflows, AI for data-driven decision-making, and AI for monitoring and compliance. Overlay visualization had terms “technology,” “data,” “access,” “model,” and “artificial intelligence”, which illustrates a shift towards addressing governmental issues through Artificial Intelligence. This study indicates that there should be policies and frameworks in place to use AI for monitoring government projects. In 2025, K-AI (Kerala – Artificial Intelligence), for the adoption of AI across government departments, was inaugurated to accelerate the adoption of AI for better governance and for public service delivery. It will be a platform where technological startups, government bodies, researchers, and citizens can co-create and deploy tech-driven interventions in the public sector. This will ensure that the emerging technologies used will meet public service delivery, enabling smarter, faster governance to the benefit of the citizens.

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The Use of Artificial Intelligence for Transforming E-Governance in Kerala

  • Meera Joseph,
  • Natasha Madhav

摘要

Artificial Intelligence-assisted governance can improve service delivery, operational efficiency, and administrative workflows. In this paper, Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were followed for a systematic literature review to explore the use of Artificial Intelligence for transforming e-governance in Kerala. Bibliometric analysis is used, and visualization of Dimensions database is done using VOSviewer. Inductive thematic analysis was used, and the themes that followed are ICT for e-governance in Kerala, AI in e-governance to improve service delivery, operational efficiency, and administrative workflows, AI for data-driven decision-making, and AI for monitoring and compliance. Overlay visualization had terms “technology,” “data,” “access,” “model,” and “artificial intelligence”, which illustrates a shift towards addressing governmental issues through Artificial Intelligence. This study indicates that there should be policies and frameworks in place to use AI for monitoring government projects. In 2025, K-AI (Kerala – Artificial Intelligence), for the adoption of AI across government departments, was inaugurated to accelerate the adoption of AI for better governance and for public service delivery. It will be a platform where technological startups, government bodies, researchers, and citizens can co-create and deploy tech-driven interventions in the public sector. This will ensure that the emerging technologies used will meet public service delivery, enabling smarter, faster governance to the benefit of the citizens.