Multicriteria Analysis with Subjective Weights Versus Data-Driven Weights: An Explanatory Approach with SHAP for Risk Management
摘要
This study compares subjective expert-based methods and data-driven predictive models for risk classification in Vehicle Protection Associations (VPAs). Using a dataset of 2,880 member records and fivefold cross-validation, Gradient Boosting achieved the best performance (86.59% accuracy, 82.50% recall), surpassing Logistic Regression, Artificial Neural Networks (ANNs), and the Analytic Hierarchy Process (AHP). SHAP analysis identified “Monthly Fee” and “FIPE Value” as key variables, contrasting with experts’ emphasis on “Vehicle Age.” The results highlight how predictive models reveal complex patterns beyond human intuition, improving transparency and decision-making. The proposed approach is replicable and contributes to risk management optimization in VPAs.