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This paper investigates the implications of artificial intelligence (AI) in the workplace from a trade union perspective, focusing on how its critical deployment may empower unions to address AI-related challenges to decent work. A survey was conducted in early 2025 using a quantitative online questionnaire on a convenience sample of 304 Croatian trade unionists. Data was analysed using SPSS. The research explores current and potential AI use, perceived benefits and risks, skills and training needs, and union roles regarding AI. Findings reveal limited engagement with AI, mainly for text generation and information seeking, and widespread concerns over skills gaps and AI’s dehumanizing effects. Findings highlight AI’s transformative potential if unions are equipped to critically shape its deployment, emphasising their role in AI governance through education, advocacy, and collective bargaining. The paper proposes critical AI literacy as a tool for worker empowerment aligned with critical information literacy and decent work frameworks.

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Artificial Intelligence in the Workplace: Trade Union Experiences and Perceptions and the Role for Critical Artificial Intelligence Literacy

  • 会议论文

  • 发表日期：

    2026年

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  • Dijana Šobota,
  • Stéphane Goldstein

摘要

This paper investigates the implications of artificial intelligence (AI) in the workplace from a trade union perspective, focusing on how its critical deployment may empower unions to address AI-related challenges to decent work. A survey was conducted in early 2025 using a quantitative online questionnaire on a convenience sample of 304 Croatian trade unionists. Data was analysed using SPSS. The research explores current and potential AI use, perceived benefits and risks, skills and training needs, and union roles regarding AI. Findings reveal limited engagement with AI, mainly for text generation and information seeking, and widespread concerns over skills gaps and AI’s dehumanizing effects. Findings highlight AI’s transformative potential if unions are equipped to critically shape its deployment, emphasising their role in AI governance through education, advocacy, and collective bargaining. The paper proposes critical AI literacy as a tool for worker empowerment aligned with critical information literacy and decent work frameworks.