Scholarlink

Aged care faces persistent workforce pressures and ongoing reform, making the redesign of work and environments urgent. This chapter builds on Human–Building InteractionHuman-building interaction by proposing Human–Robot–Building InteractionHuman-Robot-Building Interaction (HRBI), a lens that treats robotsRobots as semi-autonomous, infrastructure-dependent actors that can support the workforce and protect time for human care. We report a multisite qualitative study across three Australian residential aged care facilitiesResidential aged care facilities with various levels of robotic integration. We collected staff perspectives on their interest in and experiences with service robots through focus groups, interviews, and observations. We observed a mismatch between the existing facilities and the robot technologies in use. For example, manual fire doors and uneven thresholds interrupt autonomous navigation, while patchy Wi-Fi and ad-hoc charging cause reliability issues. We argue that HRBIHuman-Robot-Building Interaction articulates the triadic coupling of human needs, robotRobots capabilities, and building affordancesAffordances, and we translate this into an implementation roadmap focused on building upgrades, digital readiness and change management that prioritise worker safety and time. The framework is preliminary and will be refined through expert validation. By foregrounding staff and the built environment, the chapter reframes robotics as components of care ecologies, guiding providers toward adaptive facilities that sustain high-quality human care.

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

Designing the Robot–Environment–User Experience in Residential Aged Care

  • 章节

  • 发表日期：

    2026年

查看全文
  • Valeria Macalupu Chira,
  • Evonne Miller,
  • Glenda Amayo Caldwell

摘要

Aged care faces persistent workforce pressures and ongoing reform, making the redesign of work and environments urgent. This chapter builds on Human–Building InteractionHuman-building interaction by proposing Human–Robot–Building InteractionHuman-Robot-Building Interaction (HRBI), a lens that treats robotsRobots as semi-autonomous, infrastructure-dependent actors that can support the workforce and protect time for human care. We report a multisite qualitative study across three Australian residential aged care facilitiesResidential aged care facilities with various levels of robotic integration. We collected staff perspectives on their interest in and experiences with service robots through focus groups, interviews, and observations. We observed a mismatch between the existing facilities and the robot technologies in use. For example, manual fire doors and uneven thresholds interrupt autonomous navigation, while patchy Wi-Fi and ad-hoc charging cause reliability issues. We argue that HRBIHuman-Robot-Building Interaction articulates the triadic coupling of human needs, robotRobots capabilities, and building affordancesAffordances, and we translate this into an implementation roadmap focused on building upgrades, digital readiness and change management that prioritise worker safety and time. The framework is preliminary and will be refined through expert validation. By foregrounding staff and the built environment, the chapter reframes robotics as components of care ecologies, guiding providers toward adaptive facilities that sustain high-quality human care.