The growing number of low-demand areas in the Italian context raises the need to rethink mobility planning by considering the definition of transport choices complementary to public transport, of a flexible type that can reduce the use of private vehicles. The research aims to evaluate the development of a DRT service launched in March 2023 to address the lack of collective transport services in the province of Ragusa, Italy. A bilevel assessment was adopted, combining an analysis of pedestrian accessibility to key DRT stops in three small villages in the province of Ragusa with an examination of service booking patterns and selected sociodemographic characteristics of users. Preliminary findings reveal key limitations of the types of users reached and identified barriers related to information/training of citizens and the use of technology emerge as factors to be strengthened to improve the current service. Attention was placed on the calculation of pedestrian accessibility to the stops in terms of isodistances. Furthermore, the R dispersion highlights the trends and correlations between the main sociodemographic characteristics of the areas analysed (i.e. population reached within different walking radii, gender and age) and the bookings of the service in the first 6 months of activity. The results suggest implementing actions to improve the service performance and to strengthen good practices aimed at improving accessibility and social inclusion. This includes integrating on-demand services with local public transport and multimodal transport systems.