The Nexus of Internal Marketing, Workplace Dynamics, and Consumer Value Co-creation for Contemporary Corporate Branding
摘要
Irrespective of the type of organisation involved and the nature of the sector where it operates, the well-being of the stakeholders is a crucial phenomenon to their systems and success. Organisational success is defined or measured differently such as through sales level, productivity level, profitability level, efficiency and effectiveness of the system, and maximisation of shareholders’ wealth. Hence, the success can be financial or non-financial. Nonetheless, it is inextricably linked to the extant welfare package of the employees in the organisation which forms the bedrock of an organisations’ internal marketing. This, in turn is intricately related to how well the organisation is able to create, deliver, and co-create value with the customers in the volatile competitive business environment in which various brands compete for survival. Hence, it underpins the organisations’ corporate branding which has far-reaching implications for the establishment in many ramifications including its stakeholders such as employees, customers, and shareholders. Accordingly, this chapter is an eclectic synthesis of these phenomena integrating them with the prevalent digital transformation.