In an era of rapid digital transformation, the ability of organisations to adopt new technologies has become central to sustainability. Despite considerable investments, many change initiatives continue to fail, often due to psychological resistance. This study explores curiosity as a psychological resource that can support more adaptive and ethically conscious approaches to technology acceptance in the workplace. Framed within the ecological and ethical pressures of the Anthropocene, it argues that curiosity must be cultivated for innovation and to ensure technology adoption aligns with environmental and social responsibility. A qualitative, phenomenologically informed design explored how employees engage with new technologies. Seventeen South African employees participated in 60-minute semi-structured interviews, which were transcribed and thematically analysed to identify patterns in how curiosity influences technology acceptance. Findings show that employees with high curiosity engage enthusiastically with digital change, viewing it as an opportunity for growth. They exhibit a proactive mindset, often experimenting with unfamiliar tools and reflecting critically on their use. In contrast, those less curious report higher levels of technostress, fear of failure and resistance to change. We conclude that curiosity is a driver of innovation and a foundation for building responsible and sustainable digital cultures.

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The Role of Curiosity in Promoting Technology Acceptance in Organisations

  • Mariella Noriega Del Valle,
  • Karolina Łaba,
  • Claude-Hélène Mayer

摘要

In an era of rapid digital transformation, the ability of organisations to adopt new technologies has become central to sustainability. Despite considerable investments, many change initiatives continue to fail, often due to psychological resistance. This study explores curiosity as a psychological resource that can support more adaptive and ethically conscious approaches to technology acceptance in the workplace. Framed within the ecological and ethical pressures of the Anthropocene, it argues that curiosity must be cultivated for innovation and to ensure technology adoption aligns with environmental and social responsibility. A qualitative, phenomenologically informed design explored how employees engage with new technologies. Seventeen South African employees participated in 60-minute semi-structured interviews, which were transcribed and thematically analysed to identify patterns in how curiosity influences technology acceptance. Findings show that employees with high curiosity engage enthusiastically with digital change, viewing it as an opportunity for growth. They exhibit a proactive mindset, often experimenting with unfamiliar tools and reflecting critically on their use. In contrast, those less curious report higher levels of technostress, fear of failure and resistance to change. We conclude that curiosity is a driver of innovation and a foundation for building responsible and sustainable digital cultures.