The constantly changing market, the development of innovations and technological breakthroughs require leisure service organizations to adapt to the changing environment and consumer habits. Service providers are changing, their supply chain is expanding, and libraries are also joining these networks. The transformation of libraries into leisure centers is a natural emerging trend, so the service perspectives of these organizations are closely related to the assessment of the organization of consumer services. The user is the main priority of any organization providing leisure services, so the assessment of the organization of leisure services from the consumer's point of view has a significant impact on the adaptation of innovations and changes in the organization of leisure services. The perspective of the transformation of leisure service organizations is the transformation from a “book house” into an organization organizing cultural and entertainment leisure services, educating the public and mobilizing the community. The organization must respond to changes in market and consumer needs, apply innovations, improve user experience, maintain a balance between modernity and traditions, and mobilize the community.