The port of Tanjung Redeb is a crucial hub connecting regional economies to global trade networks. The significance of pilotage services in navigating vessels through complex rivers and difficult conditions becomes increasingly crucial as maritime traffic increases. The primary objective of this study is to optimize safety and efficiency in pilotage services at Tanjung Redeb. This research is achieved through a thorough examination of existing procedures and the identification of prospective enhancements. This research employs a mixed-methods approach. Qualitative interviews with key stakeholders reveal nuanced perspectives on challenges, while quantitative analysis of historical data unveils trends in accident rates, response times, and traffic patterns. The research uncovers key challenges and trends, highlighting the necessity for advanced technologies, collaborative communication, targeted training, risk management, and environmental considerations. This research provides specific recommendations for creating a culture that prioritizes safety and enhances the efficiency of vessel operations. By integrating these enhancements, Tanjung Redeb can elevate its maritime operations to global standards, ensuring secure navigation, efficient trade, and sustainable practices.