The study seeks to investigate the relationship between organizational reputation and performance with a major focus on digital technology in improving corporate reputation. In general perspective, organizational reputation is perceived as an intangible asset of an organization having a great role to play in sustainability and dynamism of organizations in competitive business environments. In return for its capabilities to attract and retain customers, which eventually affect an organization’s general stand, reputation plays an essential role in the operations of an organization. Other factors of corporate reputation considered in this study are effective leadership and social responsibility, quality of service, and innovation. The study has also reflected on the impact of industrial and country-of-origin reputation on corporate reputation. Results reveal that organizational reputation is not based totally on speculative traditional information but is obtained through a continuous dialogue between the internal and external environment. The findings also explain how corporates use digital technology in the building up of reputations. It notes that modern technologies enable streamlined processes in improving service quality toward customers. The modern tech enables faster communication with interactive messages with the customers and hence improves the reputation of an organization when trying to prove its commitment to in-novation and growth. The findings highlight that digital technology is gradually becoming one of the most crucial success factors for business enhancement of reputations and competitiveness in the marketplace. Organizations are therefore required to initiate this reputation-building process by ensuring high-quality products and services and in continuous engagement with customers and other stakeholders. Further commitment to promote creativity and innovation in improving internal organizational processes is also seen; such efforts should be accompanied by the adoption of digital technologies, which will make the practice sustainable over the long term.

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The Impact of Organizational Reputation on Organizational Performance: How Technology Contributes to Enhancing Reputation

  • Khaled Abdulwahab Alzeaideen,
  • Mahmoud Ali Nouri Al-Fayyadh

摘要

The study seeks to investigate the relationship between organizational reputation and performance with a major focus on digital technology in improving corporate reputation. In general perspective, organizational reputation is perceived as an intangible asset of an organization having a great role to play in sustainability and dynamism of organizations in competitive business environments. In return for its capabilities to attract and retain customers, which eventually affect an organization’s general stand, reputation plays an essential role in the operations of an organization. Other factors of corporate reputation considered in this study are effective leadership and social responsibility, quality of service, and innovation. The study has also reflected on the impact of industrial and country-of-origin reputation on corporate reputation. Results reveal that organizational reputation is not based totally on speculative traditional information but is obtained through a continuous dialogue between the internal and external environment. The findings also explain how corporates use digital technology in the building up of reputations. It notes that modern technologies enable streamlined processes in improving service quality toward customers. The modern tech enables faster communication with interactive messages with the customers and hence improves the reputation of an organization when trying to prove its commitment to in-novation and growth. The findings highlight that digital technology is gradually becoming one of the most crucial success factors for business enhancement of reputations and competitiveness in the marketplace. Organizations are therefore required to initiate this reputation-building process by ensuring high-quality products and services and in continuous engagement with customers and other stakeholders. Further commitment to promote creativity and innovation in improving internal organizational processes is also seen; such efforts should be accompanied by the adoption of digital technologies, which will make the practice sustainable over the long term.