Regenerative AI: A Double-Edged Sword in Tackling Corporate Amnesia
摘要
Corporate memory, which integrates organizational knowledge and experience, serves as a key pillar for maintaining efficiency, facilitating informed decision-making, and sustaining competitive advantage. However, when this repository of knowledge becomes fragmented, outdated, or difficult to access, organizations face significant challenges in maintaining operational continuity, innovation, and long-term sustainability. Regenerative artificial intelligence (AI), an emerging field distinct from generative AI, offers a transformative solution by enabling self-repairing and adaptive systems that enable corporate memory, enhance knowledge retention, and optimize decision-making processes. This chapter explores the dual impact of regenerative AI, highlighting its potential to consolidate and dynamically manage knowledge while also presenting risks associated with over-automation, marginalization of human expertise, and erosion of tacit knowledge. The findings emphasize the necessity of a balanced approach that integrates regenerative AI as a complement to, rather than a replacement for, human creativity, judgment, and contextual understanding.