The integration of autonomous systems into critical infrastructure protection is seen as a crucial step towards enhancing operational efficiency and resilience. However, the rapid adoption of these technologies also brings significant challenges to the human operators who must manage, monitor, and trust these systems. This paper explores the phenomenon of technostress—the strain experienced by individuals due to the complex and evolving nature of autonomous technologies. Drawing on data related to stressors, attitudes towards autonomous systems, and coping mechanisms, we examine how these factors affect professionals working in critical infrastructure protection. Specifically, the paper highlights the psychological impact of managing highly automated systems, which can include anxiety, feelings of inadequacy, or even resistance to adoption due to concerns over job security and system reliability. The discussion focuses on human attitudes towards autonomous technologies and the coping strategies they employ to deal with the resulting stress. By under-standing how human factors influence the successful implementation of autonomous systems, we aim to provide insights into how organizations can support their workforce in adapting to technological advancements in critical infrastructure protection. Ultimately, the paper argues that addressing technostress and fostering positive attitudes toward autonomous systems are essential for ensuring the effective and sustainable use of these technologies in the protection of vital infrastructure across different sectors.

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Technostress and Attitudes Towards Autonomous Systems: Challenges for Human Operators in Critical Infrastructure Protection

  • Rozália Szatmáry,
  • Péter Szikora

摘要

The integration of autonomous systems into critical infrastructure protection is seen as a crucial step towards enhancing operational efficiency and resilience. However, the rapid adoption of these technologies also brings significant challenges to the human operators who must manage, monitor, and trust these systems. This paper explores the phenomenon of technostress—the strain experienced by individuals due to the complex and evolving nature of autonomous technologies. Drawing on data related to stressors, attitudes towards autonomous systems, and coping mechanisms, we examine how these factors affect professionals working in critical infrastructure protection. Specifically, the paper highlights the psychological impact of managing highly automated systems, which can include anxiety, feelings of inadequacy, or even resistance to adoption due to concerns over job security and system reliability. The discussion focuses on human attitudes towards autonomous technologies and the coping strategies they employ to deal with the resulting stress. By under-standing how human factors influence the successful implementation of autonomous systems, we aim to provide insights into how organizations can support their workforce in adapting to technological advancements in critical infrastructure protection. Ultimately, the paper argues that addressing technostress and fostering positive attitudes toward autonomous systems are essential for ensuring the effective and sustainable use of these technologies in the protection of vital infrastructure across different sectors.