Adopting Artificial Intelligence in HR Training: Exploring Opportunities, Risks, and Benefits in the Context of Oman
摘要
The discovery and invention power of humans gave us fire, wheel, machines, computers, software, Artificial Intelligence (AI), etc. There is no doubt that human beings are very powerful and creative. HR department has the role of a middleman managing the employees and satisfying the requirement of the organization. To combat with the tasks of HR department, digitalizing and using modern technologies will be very supportive to lead the human capital in the organization. With the use of AI across different programs of human resource department, the thought of employees to be replaced by technology has also increased. At this point, this study was carried out to explore the feasibility, risks, and benefits of moving into AI-based training programs instead of traditional methods. This research is based on the interviews conducted with HR professionals and executives working in various organizations in Oman. The respondents in the interview were 51, and they were chosen by adopting the snowball sampling technique. The respondents were approached through contact given by previous respondents. The data collected through interviews were segmented into five themes, namely perception of AI in training & development, benefits of AI-driven training, challenges in implementation, key factors for successful implementation, ethical and future considerations. This study highlights that AI should be seen as a complementary tool rather than a replacement for traditional training methods. Organizations in Oman must carefully plan and implement AI-driven training strategies to align with technological advancements and workforce needs.