Digital Content Marketing (DCM) has emerged as a pivotal strategy for businesses to foster meaningful connections with the target audience in this digitally driven world. This research delves into the theoretical and practical dimensions of content marketing, such as Brand awareness (BA), Customer Engagement (CE), Customer Retention (CR), and Customer Information (CI), which are the key areas that are expected. It focuses on key areas such as the type of content utilized, the role of social media, the metrics used to evaluate success, and the challenges businesses face. It checks how SMEs in Oman can leverage content marketing strategies grounded in a developed framework to strengthen their digital presence and achieve measurable business growth. The information gathered from the respondents was analyzed using descriptive statistics via SPSS 20.0. Structural Equation Modelling [SEM] with the software AMOS 18 was used to evaluate the significance of Digital Content Marketing Dimensions of BA, CE, CR, and CI. The study revealed that the most popular, reliable, and efficient content platforms used for DCM are websites, online videos, webinars, blog posts, user-generated content, podcasts, and infographics. Among social media tools, Instagram is the most popular in Oman, followed by WhatsApp, YouTube, LinkedIn, Facebook, Twitter, and Snapchat. The research paper also analyzed CM metrics in which engagement metrics are popularly used to measure DCM, which include page views, shares, comments and likes, click-through rate, and bounce rate. The findings aimed to guide SMEs in transforming digital content into a strategic tool for growth, ensuring that creativity translates into measurable business success in the evolving global marketplace.

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Digital Content Marketing: A Comprehensive Overview of Small and Medium-Sized Enterprises (SMEs) in Sultanate of Oman

  • Simi Simon,
  • Joshy Mathew,
  • Shantanu Shekhar,
  • Kumaresan Chandrasekaran

摘要

Digital Content Marketing (DCM) has emerged as a pivotal strategy for businesses to foster meaningful connections with the target audience in this digitally driven world. This research delves into the theoretical and practical dimensions of content marketing, such as Brand awareness (BA), Customer Engagement (CE), Customer Retention (CR), and Customer Information (CI), which are the key areas that are expected. It focuses on key areas such as the type of content utilized, the role of social media, the metrics used to evaluate success, and the challenges businesses face. It checks how SMEs in Oman can leverage content marketing strategies grounded in a developed framework to strengthen their digital presence and achieve measurable business growth. The information gathered from the respondents was analyzed using descriptive statistics via SPSS 20.0. Structural Equation Modelling [SEM] with the software AMOS 18 was used to evaluate the significance of Digital Content Marketing Dimensions of BA, CE, CR, and CI. The study revealed that the most popular, reliable, and efficient content platforms used for DCM are websites, online videos, webinars, blog posts, user-generated content, podcasts, and infographics. Among social media tools, Instagram is the most popular in Oman, followed by WhatsApp, YouTube, LinkedIn, Facebook, Twitter, and Snapchat. The research paper also analyzed CM metrics in which engagement metrics are popularly used to measure DCM, which include page views, shares, comments and likes, click-through rate, and bounce rate. The findings aimed to guide SMEs in transforming digital content into a strategic tool for growth, ensuring that creativity translates into measurable business success in the evolving global marketplace.