Managing Conflict
摘要
One of the greatest challenges that contemporary leaders may face involves the management of conflict. Conflict can occur within or between individuals, groups, and/or organizations. Conflict can be healthy and a positive force that indicates necessary change, or an unhealthy force that if not addressed in a proper and timely manner can become disruptive. Your success as an organizational leader will be greatly enhanced through your understanding of the nature of healthy and unhealthy conflict and your skills in conflict prevention, conflict recognition, and conflict resolution.