The increasing interest in sustainable logistics solutions calls for new concepts that simultaneously consider ecological factors, are user-friendly and compatible with the existing infrastructure. In urban areas, a significant proportion of traffic congestion and environmental impact is attributable to delivery vehicles. One such sustainable solution that addresses both the last mile and transport from the depot is the integration of delivery robots into the transportation of goods and people. For the integration to succeed, the delivery robots need to be integrated into the same control center as the transporting public transport system for being controlled and monitored. However, the development of such a control center poses a challenge, as existing control center systems already have weaknesses in terms of user-friendliness and functionality and do not offer a suitable basis—apart from the novel integration of public passenger and goods traffic. In addition, the high volume of information and the pressing need for immediate action can result in cognitive and emotional stress for dispatchers, which is exacerbated by the overloaded and inflexible applications. The aim of our contribution is to address these problems and close the gap between a possible logistics solution and busy dispatchers. The objective of sustainable transport is addressed through the use of delivery robots. Furthermore, a user-centred and efficient control station system for dispatchers is developed from scratch. Our focus is on the development of an adaptive system. Users are supported in their day-to-day work with the help of flexible customisation in various scenarios and with individual requirements. The practical implementation and functionality of the concept are implemented as prototypes and evaluated with test persons from the domains of mobility and user experience.