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Although requirements engineering (RE) and user experience (UX) design share similar goals, their processes are typically managed and executed by different roles, often leading to poor requirements communication. To explore communication flows, challenges, and best practices from RE and UX perspectives, we interviewed six experts from four software companies. This article presents our study’s design and findings, comprising two communication flows illustrating requirements elicitation and communication processes in two distinct project contexts (“new development” versus “ongoing development”). Additionally, we discuss key insights from our qualitative analysis. The study’s results are intended to serve as an impetus for future research and guide practitioners to enhance collaboration between the two disciplines.

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Requirements Communication at the Intersection Between RE and UX

  • 会议论文

  • 发表日期：

    2026年

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  • Anne Hess,
  • Gerald Heller,
  • Hartmut Schmitt,
  • Cornelia Seraphin,
  • Oliver Karras

摘要

Although requirements engineering (RE) and user experience (UX) design share similar goals, their processes are typically managed and executed by different roles, often leading to poor requirements communication. To explore communication flows, challenges, and best practices from RE and UX perspectives, we interviewed six experts from four software companies. This article presents our study’s design and findings, comprising two communication flows illustrating requirements elicitation and communication processes in two distinct project contexts (“new development” versus “ongoing development”). Additionally, we discuss key insights from our qualitative analysis. The study’s results are intended to serve as an impetus for future research and guide practitioners to enhance collaboration between the two disciplines.