The workplace is a social environment where we learn and develop as professionals. How people treat each other and behave socially in the workplace can lead to a challenging or positive workplace culture. Whether we realise it or not, how we behave, as individuals, influences those around us and how they behave. The collective behaviours of groups build the local culture (ways of working and norms). For example, you might witness or take part in social-based workplace behaviours like gossiping or rudeness, and this will influence the workplace climate and others around you. How you respond or take part in these behaviours matters because evidence suggests it constructs the group climate/culture. This chapter is about you, as an individual, with individual agency (ability to act) to make a difference to your own workplace culture and wider healthcare workplace culture. In this chapter, you will reflect on workplace experiences and your perceptions of social behaviours at work. You will have the opportunity to think about and reflect on issues such as workplace gossip and how you participate in it. By consciously thinking through social conversations and behaviours at work, your self-awareness and agency can improve to help consciously identify the conversations you want to be part of and those you might choose to redirect or shut down. Your historical life experiences contribute towards how you perceive social behaviours at work shaping your sense of self, self-awareness, sensitivity (towards self and others), fears and courage and these are explored in the context of real-world examples, such as a recently published example of workplace intimidation and bullying. This example follows the account of a midwife who left the midwifery profession due to problem social-based behaviours. The fears and difficulties she faced in standing up to the negative behaviour are explored and the ingrained issues that made standing up to the behaviour more difficult receive focus. You will learn about how individuals typically respond when witnessing problem social behaviour and the ways that you can overcome personal fear to challenge it through individual agency. This chapter covers the difficult topic of ‘problem social behaviours by individuals’ in healthcare which is widely reported as a major problem in today’s healthcare workforce. Addressing these problems requires conscious thought and action from everyone working in healthcare to bring about the change that is needed to improve the wellbeing of staff, teamworking and quality of care provided to patients. Evidence-based strategies are discussed for improving individual action, group action and ways to support positive workplace social-based behaviours, compassionate leadership and teamwork.

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Understanding You, Your Fears and Abilities as a Healthcare Worker

  • Lauren Philp-von Woyna

摘要

The workplace is a social environment where we learn and develop as professionals. How people treat each other and behave socially in the workplace can lead to a challenging or positive workplace culture. Whether we realise it or not, how we behave, as individuals, influences those around us and how they behave. The collective behaviours of groups build the local culture (ways of working and norms). For example, you might witness or take part in social-based workplace behaviours like gossiping or rudeness, and this will influence the workplace climate and others around you. How you respond or take part in these behaviours matters because evidence suggests it constructs the group climate/culture. This chapter is about you, as an individual, with individual agency (ability to act) to make a difference to your own workplace culture and wider healthcare workplace culture. In this chapter, you will reflect on workplace experiences and your perceptions of social behaviours at work. You will have the opportunity to think about and reflect on issues such as workplace gossip and how you participate in it. By consciously thinking through social conversations and behaviours at work, your self-awareness and agency can improve to help consciously identify the conversations you want to be part of and those you might choose to redirect or shut down. Your historical life experiences contribute towards how you perceive social behaviours at work shaping your sense of self, self-awareness, sensitivity (towards self and others), fears and courage and these are explored in the context of real-world examples, such as a recently published example of workplace intimidation and bullying. This example follows the account of a midwife who left the midwifery profession due to problem social-based behaviours. The fears and difficulties she faced in standing up to the negative behaviour are explored and the ingrained issues that made standing up to the behaviour more difficult receive focus. You will learn about how individuals typically respond when witnessing problem social behaviour and the ways that you can overcome personal fear to challenge it through individual agency. This chapter covers the difficult topic of ‘problem social behaviours by individuals’ in healthcare which is widely reported as a major problem in today’s healthcare workforce. Addressing these problems requires conscious thought and action from everyone working in healthcare to bring about the change that is needed to improve the wellbeing of staff, teamworking and quality of care provided to patients. Evidence-based strategies are discussed for improving individual action, group action and ways to support positive workplace social-based behaviours, compassionate leadership and teamwork.