A Survey of Data-Driven Approaches for Customer Sentiment Analysis in Product Strategy Enhancement
摘要
Sentiment analysis is one of the main key areas of natural language processing (NLP), which looks at emotions in text. It uses methods that involve machine learning and dictionaries to understand whether the feelings expressed are positive, negative, or neutral in the text. With customer reviews and client ratings increasing at a fast rate, the method is increasingly becoming vital to e-commerce sites. Suitable sentiment analysis techniques are required for better accuracy in an attempt to enhance advertising campaigns and customer service. Furthermore, a corporate staff member makes use of web-scraped customer feedback in a web-based program with support vector machines to perform polarity classification for review statements. It is also stated that while SVM and CNN can deliver lesser precision in operations such as dataset cleansing, text pre-processing, and hyperparameter optimization, decision trees constructed using gradient-boosting methods are preferred despite being superior to standalone trees. The precision and simplicity of these trees differ based on the sentiment analysis problem and available data, considering that researchers continually try new things to attain high precision. With a comparison against performance on actual data such as IMDB and Amazon, where transformer models are around 93% accurate, it brings recent developments in sentiment analysis up to speed with everything ranging from traditional machine learning algorithms (e.g., SVM, Naive Bayes), deep learning networks (CNN, LSTM), and transformer-based models (BERT, RoBERTa). It also recognizes challenges such as sentiment vagueness, sarcasm, and domain-specific language, and refers to ensemble models, hybrid models, and emerging research directions such as real-time multilingual sentiment analysis and multimodal data fusion.