The heart of good bedside manner lies in one essential skill: the art of listening. Patients—especially those facing complex or sensitive health issues—must feel truly heard. This chapter explores how to listen in a way that builds trust and creates a safe space where patients feel comfortable sharing not just their symptoms, but also their anxieties and fears. It draws on the wisdom of some of medicine’s greats, including Phillip Tumulty of Johns Hopkins, George Beller of the University of Virginia, Bernard Lown of Harvard University, and William Branch Jr. of Emory University. At its core, the doctor–patient relationship depends on clear, attentive, and compassionate communication—and listening is where it begins.

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Listening to the Patient

  • Barry Silverman

摘要

The heart of good bedside manner lies in one essential skill: the art of listening. Patients—especially those facing complex or sensitive health issues—must feel truly heard. This chapter explores how to listen in a way that builds trust and creates a safe space where patients feel comfortable sharing not just their symptoms, but also their anxieties and fears. It draws on the wisdom of some of medicine’s greats, including Phillip Tumulty of Johns Hopkins, George Beller of the University of Virginia, Bernard Lown of Harvard University, and William Branch Jr. of Emory University. At its core, the doctor–patient relationship depends on clear, attentive, and compassionate communication—and listening is where it begins.