The way a healthcare worker presents themselves has a powerful influence on every patient interaction. Appearance, posture, and body language all send messages—often before a single word is spoken. In healthcare, where trust and connection are essential, first impressions can shape a patient’s comfort, confidence, and willingness to open-up. This chapter explores how to make a strong first impression and quickly earn a patient’s trust. You’ll find visual examples of body language and appearance that can either strengthen or weaken the patient–provider relationship, as well as a detailed discussion of nonverbal communication with clear, practical examples. The chapter concludes with eight actionable recommendations to enhance connection, build rapport, and improve the overall patient experience.