This chapter addresses the multifaceted nature of crisis management in higher education, emphasizing the president’s role in leading through fiscal, ethical, environmental, health, and reputational challenges. Through the narrative of a college president navigating simultaneous crises—embezzlement, faculty misconduct, and a natural disaster—the chapter illustrates the emotional and strategic demands of crisis leadership. It categorizes common crises: financial instability, health emergencies, natural disasters, public trust scandals, and politically charged issues. Each scenario is supported by real-world examples, highlighting the importance of transparency, ethical leadership, and community engagement. The chapter stresses that crises are often interconnected, requiring presidents to manage complexity with calm, clarity, and compassion. Applying the Challenge Framework, the chapter outlines a structured approach: gathering evolving information, preparing response plans, implementing coordinated actions, and conducting post-crisis reviews. It emphasizes proactive communication, stakeholder collaboration, and adaptive leadership. A case study on student mental health illustrates how crises can be addressed through expanded services, awareness campaigns, and peer support.

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Crisis Management

  • Jon McNaughtan,
  • Merrill Irving Jr.,
  • Terri L. Winfree,
  • Greg Thomas

摘要

This chapter addresses the multifaceted nature of crisis management in higher education, emphasizing the president’s role in leading through fiscal, ethical, environmental, health, and reputational challenges. Through the narrative of a college president navigating simultaneous crises—embezzlement, faculty misconduct, and a natural disaster—the chapter illustrates the emotional and strategic demands of crisis leadership. It categorizes common crises: financial instability, health emergencies, natural disasters, public trust scandals, and politically charged issues. Each scenario is supported by real-world examples, highlighting the importance of transparency, ethical leadership, and community engagement. The chapter stresses that crises are often interconnected, requiring presidents to manage complexity with calm, clarity, and compassion. Applying the Challenge Framework, the chapter outlines a structured approach: gathering evolving information, preparing response plans, implementing coordinated actions, and conducting post-crisis reviews. It emphasizes proactive communication, stakeholder collaboration, and adaptive leadership. A case study on student mental health illustrates how crises can be addressed through expanded services, awareness campaigns, and peer support.