The objective of the study is to ascertain how organizational performance in the IT/ITES sector in Delhi and the National Capital Region is affected by family-friendly policies/FFPsThis is to inform you that as the institutional email address of the corresponding author is not available in the manuscript, we are displaying the private email address in the PDF and SpringerLink. Do you agree with the inclusion of your private e-mail address in the final publication?. The effect of dependent care option and work flexibility benefits on work-family conflict and organizational performance were examined in the study.Kindly check and verify that the author name(s) and the identification of the corresponding author(s) are correctly recognized and presented in the correct sequence order and spellings, i.e., given name, middle name/initial, and family name for the authors. In addition, please verify that the E-mail addresses and Affiliation(s) of the corresponding author(s) and co-author(s) shown on the metadata page are valid, and make any necessary amendments if required. The study also investigates the role of WFC/work-family conflict in mediating the relationship between FFP and organizational performance. A self-reported questionnaire was used to gather information from 250 employees in the IT/ITES sector in the Delhi and NCR region. Structure equation modeling (SEM) was carried out on the data using the Smart PLS software. The study found that the employees can better balance their personal and professional responsibilities with the aid of family-friendly policies/FFP. Given the rise in work-family conflict, it is imperative that firms have these family-friendly policies in place to assist employees in reducing such conflicts.