Mega Tips (How Can Servers Get Larger Tips?)
摘要
Approximately 4 million tipped workers in the United States would benefit from learning strategies and tactics to increase their tip income. Managers and executives in tipped industries also stand to benefit from learning how to increase their employees’ tips, because better compensated workers tend to be happier, more productive, and less prone to quit. Consumers too might benefit from learning the techniques that tipped workers use to extract more money out of their wallets. Given its utility, researchers have devoted a fair amount of effort to studying this issue. This chapter summarizes what they have learned. At the heart of the chapter are 20 specific, easy to perform worker behaviors that have been proven to increase tips. Also covered are 7 specific things managers can do to increase their employees’ tips.