Organizational communication plays a crucial role in corporate crisis management, influencing public perception, decision-making, and business recovery. In an era marked by uncertainty and volatility, companies must develop strategic communication approaches to mitigate reputational damage and maintain stakeholder trust. This essay analyzes the transversal role of organizational communication in crisis management through case studies such as Coca-Cola’s response to the economic crisis in Spain, the University Rey Juan Carlos’ reputational crisis, and British Petroleum’s handling of the Gulf of Mexico oil spill. These examples highlight the consequences of poor communication and the benefits of proactive, transparent messaging. The study employs a theoretical approach based on literature review and case analysis, identifying key dimensions of crisis communication: internal coordination, external messaging, and strategic use of media channels. Effective crisis communication not only minimizes misinformation and public distrust but also strengthens corporate resilience. The findings emphasize the importance of a well-structured crisis communication plan, leadership in messaging, and the adoption of best practices, such as consistent narratives and transparency. The essay concludes that organizations integrating communication as a core component of crisis management can better navigate challenges and enhance their long-term reputation.

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Organizational Communication as a Cross-Cutting Vector in Corporate Crisis Management

  • Xavier Echeverría-Maggi,
  • Ángel Matamoros-Dávalos,
  • Cynthia Espíndola,
  • René Garzozi-Pincay,
  • Isabel Posligua,
  • Marlon Ramírez,
  • Sandra Maldonado-López,
  • Manuel Lázaro-Crespín,
  • Martha Suntaxi

摘要

Organizational communication plays a crucial role in corporate crisis management, influencing public perception, decision-making, and business recovery. In an era marked by uncertainty and volatility, companies must develop strategic communication approaches to mitigate reputational damage and maintain stakeholder trust. This essay analyzes the transversal role of organizational communication in crisis management through case studies such as Coca-Cola’s response to the economic crisis in Spain, the University Rey Juan Carlos’ reputational crisis, and British Petroleum’s handling of the Gulf of Mexico oil spill. These examples highlight the consequences of poor communication and the benefits of proactive, transparent messaging. The study employs a theoretical approach based on literature review and case analysis, identifying key dimensions of crisis communication: internal coordination, external messaging, and strategic use of media channels. Effective crisis communication not only minimizes misinformation and public distrust but also strengthens corporate resilience. The findings emphasize the importance of a well-structured crisis communication plan, leadership in messaging, and the adoption of best practices, such as consistent narratives and transparency. The essay concludes that organizations integrating communication as a core component of crisis management can better navigate challenges and enhance their long-term reputation.