This chapter examines how UNHCR’s organisational culture is shaped by global political, economic, legal, and technological influences. Rising authoritarianism, declining Western influence, and donor priorities that favour containment over protection push the organisation to be cautious, diplomatic, and symbolic in its compliance. External pressures seep inward, fostering a culture of silence where discretion is mistaken for professionalism and advocacy often makes way for access. Donor demands and managerial reforms reinforce a performance-driven ethos, valuing metrics over substance, while digital technologies enhance oversight but also increase surveillance, diminishing space for reflection and dialogue. These dynamics accelerate operations but risk emotional exhaustion, defensive routines, and a shift from rights-based principles to procedural compliance. Drawing on the works of Schein, Argyris, Edmondson, and McGregor, the chapter suggests that UNHCR’s internal culture mirrors the contested environment in which it operates—demonstrating how global pressures influence not only strategy but also everyday norms, behaviours, and staff morale.

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The Global Context and UNHCR’s Inner Workings

  • Martin Gottwald

摘要

This chapter examines how UNHCR’s organisational culture is shaped by global political, economic, legal, and technological influences. Rising authoritarianism, declining Western influence, and donor priorities that favour containment over protection push the organisation to be cautious, diplomatic, and symbolic in its compliance. External pressures seep inward, fostering a culture of silence where discretion is mistaken for professionalism and advocacy often makes way for access. Donor demands and managerial reforms reinforce a performance-driven ethos, valuing metrics over substance, while digital technologies enhance oversight but also increase surveillance, diminishing space for reflection and dialogue. These dynamics accelerate operations but risk emotional exhaustion, defensive routines, and a shift from rights-based principles to procedural compliance. Drawing on the works of Schein, Argyris, Edmondson, and McGregor, the chapter suggests that UNHCR’s internal culture mirrors the contested environment in which it operates—demonstrating how global pressures influence not only strategy but also everyday norms, behaviours, and staff morale.