Inside UNHCR: Culture as Enabler and Obstacle
摘要
The final chapter revisits the book’s key questions, examining how UNHCR’s internal culture affects its capacity to fulfil its protection mandate, especially during emergencies. Using historical, organisational, and psychological analysis, it shows that the organisation has drifted from principled protection to strategic pragmatism due to external pressures and internal dysfunction. The behaviour of senior managers, bureaucratic inertia, and a culture of silence have affected UNHCR’s founding values, weakening its ethical foundations and operational coherence. While UNHCR still attracts committed staff, its internal culture is characterised by mistrust, politicised advancement, and low psychological safety. While policy documents enshrine deontological principles—emphasising rights, duties, and legal obligations—in practice, decision-making is often shaped by consequentialist reasoning, institutional pragmatism, and at times even ethical egoism, where career incentives, reputational risks, or agency interests take precedence over principled protection. The chapter provides a roadmap for cultural transformation, drawing on the theoretical frameworks of Schein and Argyris, and their focus on deeply rooted assumptions and underlying routines. It calls for inclusivity, accountability, and leadership by example. Culture must be treated not as a secondary HR concern, but as a core strategic priority.”