This paper ascertained the Sewage Service Providers’ (SSPs) plight in metropolitan Kaduna, aiming to identify and address their challenges in discharging sanitary roles toward achieving a sustainable sanitation chain. The study is enthused from the year 2015 United Nations Sustainable Development Goals (SDG) 6.2, 6.3, and 11 aspirations on attaining access to sanitation and hygiene…, reduction of the release of untreated sewage by 50% to the environment, & creating liveable and sustainable cities by 2030. Twenty-five SSPs of Metropolitan Kaduna make up the sample frame of the study. At the same time, total population census sampling techniques were adopted for the conduct of Key informant-recorded interviews for data collection. The data collected were coded and further processed with IBM SPSS version 23 software to descriptive summaries (frequency tables and charts), and some responses were reported in prose expressing SSPs. Job experiences as proposed by the study. The findings of the study include High registration and licensing fees, Insecurity and far distances to designated landfills/Dumpsites, Poor Health checks and immunisation of workers, social stigma on sanitary workers, Unstable pricing of service delivery, poor remuneration to workers and access to containment problems. To optimise the job performance of SSPs, the study recommends the creation of an enabling business environment for SSPs by the Kaduna State Environmental Protection Authority, the sanitation is dignity campaign initiation, provision of health schemes to sanitary workers, training and retraining of staff on occupational risks, initiation of a task force to curb insecurity.