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This short paper addresses the complex relationship dynamics between a municipal website’s gamified IS artifact design and the desired goal states of municipal trust. To better understand this relationship, a mixed-methods study is proposed that identifies relevant gamification features in a three-step process in Study 1 and then explores the relationship between gamification and municipal trust using a survey in Study 2. The study results promise added value for (a) user-centered technology design and (b) novel feedback mechanisms to strengthen municipal trust. Additionally, we will contribute to existing gamification literature by identifying relevant gamification features in relation to the design of municipal websites.

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Urban Gamification: Designing Municipal Websites for Enhanced Citizen Trust

  • 会议论文

  • 发表日期：

    2026年

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  • Bastian Kordyaka,
  • Sebastian Weber,
  • Luca Bauer,
  • Robin Fritzsche,
  • Gerhard Klassen,
  • Raphael Palombo,
  • Dulce Villegas,
  • Marc Wyszynski,
  • Bjoern Niehaves

摘要

This short paper addresses the complex relationship dynamics between a municipal website’s gamified IS artifact design and the desired goal states of municipal trust. To better understand this relationship, a mixed-methods study is proposed that identifies relevant gamification features in a three-step process in Study 1 and then explores the relationship between gamification and municipal trust using a survey in Study 2. The study results promise added value for (a) user-centered technology design and (b) novel feedback mechanisms to strengthen municipal trust. Additionally, we will contribute to existing gamification literature by identifying relevant gamification features in relation to the design of municipal websites.