We are all likely to experience difficult outcomes during our careers. In this chapter, the authors describe how to communicate with family members after a traumatic event and also how to document the event in the medical record. In addition, the authors talk about the aftermath of the event—the emotional toll that a bad outcome can have on the provider.

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Traumatic Events, Difficult Outcomes, and the Second Victim Process

  • Christopher M. Conley,
  • Mark C. Norris

摘要

We are all likely to experience difficult outcomes during our careers. In this chapter, the authors describe how to communicate with family members after a traumatic event and also how to document the event in the medical record. In addition, the authors talk about the aftermath of the event—the emotional toll that a bad outcome can have on the provider.