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The final chapter of this part balances the promise and the pitfalls of digitalisation. It notes that digital tools can boost efficiency, reduce costs, automate routine tasks, enhance customer experiences, and enable innovative business models. However, the authors warn that high implementation and training costs, cultural resistance, cybersecurity vulnerabilities, and dependence on a few dominant technologies pose significant challenges, particularly for small firms. They advocate a strategic, human-centred approach, aligned with Industry 5.0 principles, to ensure that digital transformation (DT) fosters sustainable growth while safeguarding social inclusion.

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Advantages and Limitations of Digital Platforms

  • 章节

  • 发表日期：

    2026年

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  • Francesco Calza,
  • Adele Parmentola,
  • Annarita Sorrentino

摘要

The final chapter of this part balances the promise and the pitfalls of digitalisation. It notes that digital tools can boost efficiency, reduce costs, automate routine tasks, enhance customer experiences, and enable innovative business models. However, the authors warn that high implementation and training costs, cultural resistance, cybersecurity vulnerabilities, and dependence on a few dominant technologies pose significant challenges, particularly for small firms. They advocate a strategic, human-centred approach, aligned with Industry 5.0 principles, to ensure that digital transformation (DT) fosters sustainable growth while safeguarding social inclusion.