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This chapter explores how a service design approach, including methods and tools, can help manufacturing companies transition to sustainable smart product-service systems in the context of sustainable servitization. We propose a conceptual model based on dynamic capability theory that evaluates how service design aids in sensing, seizing, and transforming dynamic capabilities, leading to sustainable smart product-service system outcomes. Service design enables manufacturing companies to incorporate business customer viewpoints into the innovation of sustainable concepts through co-design practices and collaboration. This extends product lifespans and marks a shift from a product-centric approach to a sustainable smart product-service system perspective. A case study from a global maritime manufacturing company illustrates the practical relevance of our model.

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Enhancing Sustainability: Service Design-Driven Dynamic Capabilities in Servitization Processes

  • 章节

  • 发表日期：

    2026年

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  • Birgit A. A. Solem,
  • Thomas Brekke,
  • Marko Kohtamäki

摘要

This chapter explores how a service design approach, including methods and tools, can help manufacturing companies transition to sustainable smart product-service systems in the context of sustainable servitization. We propose a conceptual model based on dynamic capability theory that evaluates how service design aids in sensing, seizing, and transforming dynamic capabilities, leading to sustainable smart product-service system outcomes. Service design enables manufacturing companies to incorporate business customer viewpoints into the innovation of sustainable concepts through co-design practices and collaboration. This extends product lifespans and marks a shift from a product-centric approach to a sustainable smart product-service system perspective. A case study from a global maritime manufacturing company illustrates the practical relevance of our model.