Total Quality Management and the Abilene Paradox: Proposal for an Integrative Framework to Navigate the Social Dynamics of Agreement
摘要
This concept paper proposes a framework that connects established quality management philosophies with behavioral dynamics and collaborative engineering practices. Drawing from Deming’s 14 principles of quality management, the ISO 9000 family of quality standards, the Toyota Production System, and the Abilene Paradox, this paper explores how structured quality systems can be both empowered and undermined by the social dynamics of agreement and participation. Quality Circles (QCs)—small group activities rooted in Japanese manufacturing—are highlighted as a historically grounded mechanism for operationalizing continuous improvement, employee involvement, and problem-solving at the tactical and operational levels. However, their evolution also exposes vulnerabilities to formalism and misalignment, echoing the Abilene Paradox where consensus masks dissent. To address this, we propose a conceptual quality management model that integrates QCs with the core sections of ISO 9001, the three schools of quality, and cooperative engineering principles, to foster authentic collaboration, shared understanding, and systemic learning. This model aligns strategic quality goals with tactical management and frontline execution through participatory structures and a standardized approach that mitigates the complexities of groupthink and the potential for misaligned decisions that can undermine quality efforts. The paper aims to demonstrate the conceptual feasibility of this integrated approach as a foundation for future empirical validation.