Time Matters: Evaluating a Road Operator Event Management System Using Vehicle eCalls
摘要
This study investigates the potential integration of eCalls, mandated by the eCall Legislation for vehicles from March 31, 2018, into road operator Incident Management Systems (IMS). We utilize eCall data from the “SRTI Ecosystem” and match it with IMS incidents to verify the eCall data and enhance the IMS with the most accurate available timestamp for accident occurrence. To assess the potential temporal gains of eCall integration, we introduce a metric to quantify the time saved by incorporating eCalls into event management systems. The proposed metric was evaluated over a three-month period in 2023, and the results indicate that integrating eCalls into IMS is a viable step to expedite the incident management process.