This paper studies the collaborative and managerial aspects of remote control of trains and trams. In the transport industry, increasing societal pressures have pushed organizations to revolutionize their operations by going digital. Indeed, contemporary societies require that transport firms optimize their services in order to meet the growing challenges and needs of the modern world. Our study is based on mapping published experiences and expected consequences of remote train control (RTC). The identified initiatives yielded valuable insights into the potential challenges associated with RTC and we provided best practices to address obstacles and navigate the changes in the work context for various stakeholders. We found that misunderstandings in the driver´s roles can cause quality of services issues during the transition to RTC. The prospect of changing roles for operational staff raises concerns. The achievement RTC will be contingent upon the involvement and collaboration of diverse stakeholders.