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With India rapidly embracing digital transformation, initiatives like UMANG by the government are the means to achieve online public services. Although UMANG offers over 1,750 services of many departments, it has some critical accessibility concerns, particularly for differently-abled citizens. In this study, we evaluate the UMANG website for WCAG 2.2 compliance using a two-stage method: automated checking using AccessibilityChecker.org [22] and user review analysis using Appbot [21]. Findings identify prominent issues of poor ARIA labeling, flawed heading order, inadequate color contrast, and improper focus order as hindrances for assistive technology users. Sentiment analysis also indicates frustration with usability, login failure, and performance. For the improvement of accessibility, the present study has some suggestions that make UMANG equivalent to international standards. By making inclusive design central to e-governance, India can enjoy equal access to fundamental digital services, creating an inclusive digital space.

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Evaluating Unified Mobile Application for New-Age Governance (UMANG) Compliance with Web Content Accessibility Guidelines (WCAG) 2.2: A Study on Web Accessibility

  • 会议论文

  • 发表日期：

    2026年

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  • A. R. Aravind,
  • A. S. Archa,
  • Gouri S. Krishna

摘要

With India rapidly embracing digital transformation, initiatives like UMANG by the government are the means to achieve online public services. Although UMANG offers over 1,750 services of many departments, it has some critical accessibility concerns, particularly for differently-abled citizens. In this study, we evaluate the UMANG website for WCAG 2.2 compliance using a two-stage method: automated checking using AccessibilityChecker.org [22] and user review analysis using Appbot [21]. Findings identify prominent issues of poor ARIA labeling, flawed heading order, inadequate color contrast, and improper focus order as hindrances for assistive technology users. Sentiment analysis also indicates frustration with usability, login failure, and performance. For the improvement of accessibility, the present study has some suggestions that make UMANG equivalent to international standards. By making inclusive design central to e-governance, India can enjoy equal access to fundamental digital services, creating an inclusive digital space.