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As organizations navigate through complex and collaborative digital environments, Generative AI (GenAI) emerges as a transformative force for Knowledge Management (KM) processes. This paper highlights how GenAI technologies impact collaborative KM processes across individual, intra-organizational, and inter-organizational levels within the evolving paradigm of Industry 5.0 (i5.0). Through a literature review, the study explores how GenAI augments human cognition, enhances knowledge creation and sharing, and fosters organizational adaptability and innovation. The findings highlight GenAI’s potential as cognitive partner, streamlining information flows, and improving decision-making across collaborative networks. However, challenges such as over-reliance, ethical risks, and the decline of critical human skills are also discussed. Furthermore, the paper identifies the evolution and gaps in current literature on Collaborative Networks (CNs) regarding the integration of AI technologies. It contributes to the ongoing discussion towards a socio-technical transformation while also providing an overview for rethinking collaboration and social strategies in the GenAI era.

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Generative AI as a Catalyst for Collaborative Knowledge Management: Impacts Across Individual, Intra, and Inter-organizational Levels

  • 会议论文

  • 发表日期：

    2026年

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  • Rosalina Ribeiro Silva,
  • Henrique Diogo Silva,
  • António Lucas Soares

摘要

As organizations navigate through complex and collaborative digital environments, Generative AI (GenAI) emerges as a transformative force for Knowledge Management (KM) processes. This paper highlights how GenAI technologies impact collaborative KM processes across individual, intra-organizational, and inter-organizational levels within the evolving paradigm of Industry 5.0 (i5.0). Through a literature review, the study explores how GenAI augments human cognition, enhances knowledge creation and sharing, and fosters organizational adaptability and innovation. The findings highlight GenAI’s potential as cognitive partner, streamlining information flows, and improving decision-making across collaborative networks. However, challenges such as over-reliance, ethical risks, and the decline of critical human skills are also discussed. Furthermore, the paper identifies the evolution and gaps in current literature on Collaborative Networks (CNs) regarding the integration of AI technologies. It contributes to the ongoing discussion towards a socio-technical transformation while also providing an overview for rethinking collaboration and social strategies in the GenAI era.