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The integration of AI in supply chains offers opportunities to enhance efficiency, sustainability, and decision-making. However, effective implementation requires attention to both technical and socio-technical aspects. This study examines AI maturity in the pulp and paper sector using the SC-STAI profiling tool, assessing AI integration across technical, social, human, and organizational domains. Based on nine case studies from Brazil and Portugal, the research identifies key areas for improvement and highlights uneven AI adoption. Findings show that performance and resilience are most impacted, while job role adoption remains the lowest. The study emphasizes the importance of Socio-Technical AI Maturity Models in guiding responsible AI adoption and improving socio-technical alignment in supply chains, contributing to a better understanding of AI readiness in traditional industries and demonstrating the SC-STAI tool’s applicability for strategic AI planning.

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Socio-Technical AI Maturity in Supply Chains: Insights from the Pulp and Paper Sector

  • 会议论文

  • 发表日期：

    2026年

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  • Fernanda Freitas,
  • Ricardo Zimmermann,
  • Gaudencio Freires,
  • Fabio Couto,
  • Cristiano Fontes,
  • António Lucas Soares,
  • Gustavo Dalmarco,
  • Donna Rhodes,
  • Jorão Gomes

摘要

The integration of AI in supply chains offers opportunities to enhance efficiency, sustainability, and decision-making. However, effective implementation requires attention to both technical and socio-technical aspects. This study examines AI maturity in the pulp and paper sector using the SC-STAI profiling tool, assessing AI integration across technical, social, human, and organizational domains. Based on nine case studies from Brazil and Portugal, the research identifies key areas for improvement and highlights uneven AI adoption. Findings show that performance and resilience are most impacted, while job role adoption remains the lowest. The study emphasizes the importance of Socio-Technical AI Maturity Models in guiding responsible AI adoption and improving socio-technical alignment in supply chains, contributing to a better understanding of AI readiness in traditional industries and demonstrating the SC-STAI tool’s applicability for strategic AI planning.