Globalization, decline in job satisfaction and job insecurity frequent health problems in most organizations such as Herzberg’s Physical, Psychological, Social and Economic. Faced with this problem, artificial intelligence (AI) stands out as an innovative solution, allowing real-time monitoring of stress, personalization of interventions and improvement of well-being at work, thus our problem is presented as follows: To what extent can the introduction of these artificial intelligence tools really revolutionize everyday stressful-combat in the professional field? In order to answer the latter, we based ourselves on the ACP method including a questionnaire administered to 100 employees using AI tools, revealed that pre-existing stress management practices. This study shows that the application of AI tools under stress improves the efficacy of the tools. Therefore, it proved that the adoption of AI and automation tools have a positive impact on stress level, work output and well-being if the technology is tailored to an operation and if the culture of the workplace endorses their use. Other factors influencing perception and use include demographic characteristics and initial practice of stress management including age and hierarchical level. These results demonstrate that AI has the tremendous potential in stress management and emphasize the need for its contextual implementation and personalization.

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Improving Stress Management in the Professional Sector with Artificial Intelligence Tools: Towards a Revolution in Well-Being at Work

  • Ismail Derouich,
  • Youssef Khatori,
  • Imane Feriani

摘要

Globalization, decline in job satisfaction and job insecurity frequent health problems in most organizations such as Herzberg’s Physical, Psychological, Social and Economic. Faced with this problem, artificial intelligence (AI) stands out as an innovative solution, allowing real-time monitoring of stress, personalization of interventions and improvement of well-being at work, thus our problem is presented as follows: To what extent can the introduction of these artificial intelligence tools really revolutionize everyday stressful-combat in the professional field? In order to answer the latter, we based ourselves on the ACP method including a questionnaire administered to 100 employees using AI tools, revealed that pre-existing stress management practices. This study shows that the application of AI tools under stress improves the efficacy of the tools. Therefore, it proved that the adoption of AI and automation tools have a positive impact on stress level, work output and well-being if the technology is tailored to an operation and if the culture of the workplace endorses their use. Other factors influencing perception and use include demographic characteristics and initial practice of stress management including age and hierarchical level. These results demonstrate that AI has the tremendous potential in stress management and emphasize the need for its contextual implementation and personalization.