Mobile software development emphasizes frequent deliveries by incorporating improvements based on user and stakeholder feedback. In this context, user reviews posted on platforms such as the Google Play Store contain important information about various quality aspects, including accessibility. Although prior studies have investigated accessibility issues through user reviews, few have explicitly mapped this feedback to established accessibility standards or guidelines, which could reinforce the relevance of such standards and illustrate the real impact of accessibility shortcomings on users with disabilities. This study addresses this gap by examining reviews related to visual impairments and ocular conditions and linking them to accessibility guidelines. We used a public dataset of 4,999 accessibility-related reviews of Android apps, applying manual content analysis to associate feedback with the BBC Mobile Accessibility Guidelines. Findings highlight frequent issues with “Adjustability”, “Colour Contrast”, and “Content Resizing”.