AI Experimentation Policies for Libraries: Ensuring Ethical Experimentation, M&E, and Structured Reporting in Business Support Services—Insights from Real Cases
摘要
This chapter proposes a comprehensive AI experimentation policy tailored specifically for libraries. It addresses how librarians should conduct controlled AI experiments with both sensitive and non-sensitive data while upholding ethical principles, privacy standards, and regulatory compliance. The chapter introduces the development of a structured outcome-reporting template designed to embed Monitoring & Evaluation (M&E) practices directly into experimentation cycles. Real consulting cases are used to demonstrate how libraries documented experimental outcomes, ensured transparency, and aligned AI initiatives with organizational objectives. The chapter fills a major research gap by offering the first detailed policy framework combining AI experimentation, ethics, and M&E in library business support.