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Manufacturing companies encounter challenges and transformations, both related to new technological opportunities and business models. In this context, digital servitization emerges as a relevant paradigm. Particularly, Manufacturing-as-a-Service (MaaS) represents an innovative business model through which manufacturers, leveraging digital technologies such as Internet of Things and cloud platforms, can offer scalable and on-demand manufacturing services concurrently improving their environmental sustainability. From a theoretical and practical perspective, MaaS investigation and implementation are still scarce. Overcoming this gap, the paper analyzes the current state-of-the-art of MaaS through a systematic literature review, systemizing the main identified trends. Based on the findings, it develops a maturity model addressed at manufacturing companies deploying MaaS and it validates it through the support of 3 MaaS companies.

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Manufacturing-as-a-Service: State-of-the-Art and the Development of a Maturity Model

  • 会议论文

  • 发表日期：

    2026年

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  • Elena Beducci,
  • Sara Paitoni,
  • Beatrice Bonato,
  • Federica Acerbi,
  • Anna de Carolis,
  • Marco Taisch

摘要

Manufacturing companies encounter challenges and transformations, both related to new technological opportunities and business models. In this context, digital servitization emerges as a relevant paradigm. Particularly, Manufacturing-as-a-Service (MaaS) represents an innovative business model through which manufacturers, leveraging digital technologies such as Internet of Things and cloud platforms, can offer scalable and on-demand manufacturing services concurrently improving their environmental sustainability. From a theoretical and practical perspective, MaaS investigation and implementation are still scarce. Overcoming this gap, the paper analyzes the current state-of-the-art of MaaS through a systematic literature review, systemizing the main identified trends. Based on the findings, it develops a maturity model addressed at manufacturing companies deploying MaaS and it validates it through the support of 3 MaaS companies.