Traditional BPM approaches prioritize operational performance, often overlooking the ethical and societal consequences of how processes are designed and executed. While Responsible BPM (RBPM) calls for the integration of ethical, social, and environmental values into process design, it lacks concrete methods to operationalize these goals. This paper introduces a structured, four-phase method for value-based process redesign, grounded in the principles of Value-Based Engineering and adapted to the BPM context. We position our approach within the BPM redesign landscape and demonstrate its applicability through a fictional case of a hospital’s patient discharge process. By bridging normative aspirations with practical modeling guidance, the method contributes a missing methodological foundation to the RBPM agenda.

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Operationalizing Responsible BPM: A Method for Value-Based Process Redesign

  • Djordje Djurica,
  • Sandro Franzoi,
  • Sarah Spiekermann-Hoff

摘要

Traditional BPM approaches prioritize operational performance, often overlooking the ethical and societal consequences of how processes are designed and executed. While Responsible BPM (RBPM) calls for the integration of ethical, social, and environmental values into process design, it lacks concrete methods to operationalize these goals. This paper introduces a structured, four-phase method for value-based process redesign, grounded in the principles of Value-Based Engineering and adapted to the BPM context. We position our approach within the BPM redesign landscape and demonstrate its applicability through a fictional case of a hospital’s patient discharge process. By bridging normative aspirations with practical modeling guidance, the method contributes a missing methodological foundation to the RBPM agenda.