Process Mining (PM), a technique to discover and analyze business processes, has sparked interest in both practice and research, though working with the technology is perceived as challenging. As early studies mostly explore the technical integration of PM, we examine the PM ecosystem, focusing on the diverse expectations of stakeholders. The study uses an ecosystem perspective and the theoretical lens of affordances with an emphasis on education as an affordance actualization driver. Building on conceptual considerations and findings from analyzing large scale education data from a PM vendor, we propose a refined classification of user group specific affordances for PM and highlight the role of PM education as a key affordance actualization driver for different PM stakeholders. Our study makes three main contributions: first, it creates transparency on differing affordances of the user groups, second, it highlights education’s dual role in shaping affordances and driving their actualization, and third, it advances the discourse on the use of PM in ecosystems.

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Education as an Affordance Actualization Driver - Investigating Learning Data from a Process Mining Ecosystem

  • Adrian Joas

摘要

Process Mining (PM), a technique to discover and analyze business processes, has sparked interest in both practice and research, though working with the technology is perceived as challenging. As early studies mostly explore the technical integration of PM, we examine the PM ecosystem, focusing on the diverse expectations of stakeholders. The study uses an ecosystem perspective and the theoretical lens of affordances with an emphasis on education as an affordance actualization driver. Building on conceptual considerations and findings from analyzing large scale education data from a PM vendor, we propose a refined classification of user group specific affordances for PM and highlight the role of PM education as a key affordance actualization driver for different PM stakeholders. Our study makes three main contributions: first, it creates transparency on differing affordances of the user groups, second, it highlights education’s dual role in shaping affordances and driving their actualization, and third, it advances the discourse on the use of PM in ecosystems.