This research-in-progress paper addresses the question what consequences the use of Artificial Intelligence (AI) in Business Process Management (BPM) has on the relationships between companies and their employees. Our pilot study compared an AI-driven BPM approach with a human-informed approach with regards to dehumanization, moral agency, trust, and turnover intention. Preliminary results suggest that employees of companies that adopt an AI-driven approach are more likely to dehumanize the firm, resulting in a decrease in the attribution of moral agency towards the firm. Also, results suggest that those employees are less likely to trust the company, resulting in an increased probability of leaving the firm. Our findings emphasize the need for including stakeholder effects when introducing AI in developing responsible business processes.

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AI-Driven BPM: Dehumanization of the Firm?

  • Paul Simonis,
  • Ed Overes

摘要

This research-in-progress paper addresses the question what consequences the use of Artificial Intelligence (AI) in Business Process Management (BPM) has on the relationships between companies and their employees. Our pilot study compared an AI-driven BPM approach with a human-informed approach with regards to dehumanization, moral agency, trust, and turnover intention. Preliminary results suggest that employees of companies that adopt an AI-driven approach are more likely to dehumanize the firm, resulting in a decrease in the attribution of moral agency towards the firm. Also, results suggest that those employees are less likely to trust the company, resulting in an increased probability of leaving the firm. Our findings emphasize the need for including stakeholder effects when introducing AI in developing responsible business processes.