This study explores how the COVID-19 pandemic sparked diverse social policy responses, leading to conflicts between governments and local communities, especially in sub-Saharan Africa. We conducted a two-wave national panel in 2021 and 2023 on social media platforms owned by community radio stations in Zambia to understand COVID-19-related debates. Surveys were administered to active participants, resulting in a dataset of 600 responses. The findings revealed a significant association between Western policies and the Zambian government directives during the pandemic. This resulted in local policy influences such as forced quarantines and herbal remedy discouragement. Amid the backdrop was the proliferated use of social media, especially among the youth. Social media engagement was also linked to offline civic engagement, moderated by community norms and opinions on COVID-19. Stronger effects were observed with increased community discussion, leading to the adoption of community-centered policies like home-based care. The study advocates for people-centered, transparent, and adaptable policy processes.