The waste collection process in Kota Kinabalu, Sabah, Malaysia faces significant communication challenges due to reliance on traditional communication methods and lack of an accessible waste platform, hindering effective coordination among residents, garbage truck drivers, and authorities. Without transparency in collection schedules, missed garbage bin pickups are frequent, leading to overflowing bins and frustration among residents who are unable to track or anticipate the accurate timing of truck arrivals. To address this issue, this project aims to develop a waste collection tracking system called KK Garbage Tracker. Through stakeholder survey and analysis of existing processes, system requirements were identified, leading to the development of a web application for authorities as admins and mobile applications for residents and drivers. The system was implemented using defined modules and underwent testing, including unit testing, integration testing, and system testing, to ensure its functionality and accuracy. Employing a combination of waterfall and iterative prototype methodologies, the usability of the system was assessed through the System Usability Scale. The expected outcome is a user-friendly tracking system that enhances communication and coordination in waste collection operations in Kota Kinabalu, aligning with Malaysia’s digitalization vision.