AI in marketing breaks new ground with detailed personalization, enabling businesses to tailor their approach to each of their customers. The common trends in application of the modern AI technologies like machine learning, natural language processing and predictive analytics in forming personalized marketing solutions are argued. The application of AI in segments are data-driven audience segmentation, adaptive content generation, dynamic pricing and customer journey management. The advantages of personalization are: Improved loyalty Targeted accuracy Conversion growth Data privacy, technological barriers and customer expectations are just some of the challenges around AI deployment, which is well-document. Hence it is emphasized, that always an ethical way and respecting the consumer rights are important, at the time of using any data actively. To ensure successful AI adoption as a pillar of marketing, we recommend building a flexible infrastructure, training up specialists, and utilizing data to forecast customer needs. By examining important trends and perspectives, the authors point to AI as a key instrument that can enhance competitiveness, as well as a create unique customer experience in the digital economy.

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Artificial Intelligence in Marketing: Personalization at a New Level

  • Hassan Ali Al-Ababneh,
  • Khaleel Ibrahim Al-Daoud,
  • Asokan Vasudevan,
  • Mahmud Agel Abu Dalbouh,
  • Tareq Hammad Almubaydeen,
  • Suleiman Ibrahim Shelash Mohammad,
  • Faisal Asad Farid Aburub,
  • Ruba Jafar Kutieshat,
  • Badra Sandamali Galdolage,
  • Vilkineswaran A. Maniam

摘要

AI in marketing breaks new ground with detailed personalization, enabling businesses to tailor their approach to each of their customers. The common trends in application of the modern AI technologies like machine learning, natural language processing and predictive analytics in forming personalized marketing solutions are argued. The application of AI in segments are data-driven audience segmentation, adaptive content generation, dynamic pricing and customer journey management. The advantages of personalization are: Improved loyalty Targeted accuracy Conversion growth Data privacy, technological barriers and customer expectations are just some of the challenges around AI deployment, which is well-document. Hence it is emphasized, that always an ethical way and respecting the consumer rights are important, at the time of using any data actively. To ensure successful AI adoption as a pillar of marketing, we recommend building a flexible infrastructure, training up specialists, and utilizing data to forecast customer needs. By examining important trends and perspectives, the authors point to AI as a key instrument that can enhance competitiveness, as well as a create unique customer experience in the digital economy.