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This chapter explores the impact of artificial intelligence (AI) on enterprise software and systems through six case studies. The case studies include Midjourney, Zillow, Canva, the Australian Government’s Department of Human Services (Robodebt), CareMonitor, and Capillary. The case studies have been chosen to highlight both successes and failures in projects relating to the use of AI in enterprises. For each case, we provide a summary of the company’s use of AI and its impact in order to analyse the various factors that led to the success or failure of the project. The chapter concludes with a summary of key observations from varied contexts.

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Insights into AI’s Influence on Enterprise Software and Systems: Lessons from Varied Contexts

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  • 发表日期：

    2025年

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  • Shaoyang Fan,
  • Javad Pool

摘要

This chapter explores the impact of artificial intelligence (AI) on enterprise software and systems through six case studies. The case studies include Midjourney, Zillow, Canva, the Australian Government’s Department of Human Services (Robodebt), CareMonitor, and Capillary. The case studies have been chosen to highlight both successes and failures in projects relating to the use of AI in enterprises. For each case, we provide a summary of the company’s use of AI and its impact in order to analyse the various factors that led to the success or failure of the project. The chapter concludes with a summary of key observations from varied contexts.